Returns & Exchanges

At Oclean Official, we stand by the quality of our oral care technology and offer a 30-day satisfaction guarantee to ensure you achieve your best smile. If you are not completely satisfied with your purchase, we provide a straightforward return and exchange process for all eligible products.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated support team at support@oclean.com with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare Your Package

  Securely pack the item in its original packaging, including all accessories, brush heads, and charging bases that were included in the initial shipment.

• 3.
  Ship the Product

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you retain a copy of your tracking number for reference.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned item to confirm its condition, we will process your refund to the original payment method within 5-7 business days.